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Ten
KEY DATES
JULY16
Early Bird Registration Deadline
AUG13
Entry Deadline
AUG 27
Finalists Appear
October 8
Early Bird Booking Deadline
Nov iv
Booking Deadline
November ten
Awards Finals Solar day 1
November eleven
Awards Finals Mean solar day ii
Nov 17
CX Leadership Masterclass
November 18
Awards Anniversary
THE All-time FOR Y'all AND YOUR CUSTOMERS
This was a bully evening and a bang-up awards issue, all throughout. Congrats on the arrangement and the hazard to get CX people together, so nosotros can learn more and abound!
Celebrating Success
Brought to you lot by Awards International, the ICXA® celebrates the incredible work done past CX professionals all over the earth – and gives you lot a chance for recognition.
ICXA® is a worldwide movement! Awards International has been leading the modify on CX since we founded our offset event of this kind back in 2010. Our awards events connect participants, partners and judges from effectually the globe and give them the take chances to compete for the highest accolades in the world of customer experience!
Early Bird Registration Deadline
JULY 16
Entry Borderline
AUGthirteen
Finalists Announcement
AUG27
Early Booking Deadline
OCTeight
Booking Borderline
November4
Awards Finals Twenty-four hour period one
Nov10
Awards Finals Day 2
Novembereleven
Awards Ceremony
NOVeighteen
With xv categories yous can choose from, live presentations that you can attend, talks from top CX influencers and networking opportunities throughout the mean solar day, this is so much more than just another awards event!
Nosotros're doing so much to aid our customers have the best time possible, and information technology'south a special thing when your arrangement is picked past a pick of judges from the top of CX. It'due south a great boost to keep on improving and developing.
Ethical Awards
We ever make sure that each entrant has an equal chance of competing and winning an accolade; the rules are clear and employ to all.
No other awards programme undertakes this level of scrutiny of the entries.
At least 3-6 judges per category
Every entry is scored at least 10 times past the judges in your category (showtime online and so again at the alive online presentations)
6,500 unique scores on the day, plus 5,200 scores from written entries
Each entry is scrutinised by independent judges for at least 7.five hours
Awards International volition continue to strive for perfection in all our events, so that every participant can take the best possible awards feel!
What's slap-up well-nigh these awards is that 1 can see only how complex and intricated the CX mural is; and so many great professionals working to perfect the customer experience!
How to Enter
Inbound the ICXA® is simple – in just 2 like shooting fish in a barrel steps, your awards journeying can offset!
i
Choose the category(-ies); discover those that reflect your organisation's success. You may enter every bit many initiatives as y'all wish. Also, you may submit the same entry across multiple categories, if it applies.
2
Submit your entry form; the online entry grade is your key to impressing the judges, so make the best of it! Nowadays all the valid reasons why your initiative should be highly appreciated and awarded this year.
What happens next?
Await the announcement of the shortlisted entries: on August 27, a panel of ICXA® judges will shortlist the companies for the Finals. After that comes your presentation, finding out whether you won and – enjoying the Awards Ceremony!
For more information on the entry process, and for answers to any other questions, please contact your Awards Consultant Vuk Vukanovic on +44(0)2086 385584 or email Vuk at vuk@awardsinternational.com
To learn more about the achievements we're recognising this year, check out our categories page.
It's a wonderful achievement to be nominated for a category at the awards, because it proves how hard nosotros've worked last year to improve client feel for our arrangement. Winning is an even higher honour, but the nomination itself is worth taking part in the terminal anniversary!
Awards Experience
The Awards are a two-day experience, held fully online using the latest videoconferencing software. Click here to see the full calendar.
You tin expect:
From 9 a.g. to 5 p.m., finalists present their initiatives in front of independent judging panels: this is the Awards Finals.
Each category has its own "room", administered by a member of the Awards International squad, in which each of the category's presentations will take place.
Many of these are open up to spectators, and then you'll take the opportunity to attend open up presentations throughout the day and encounter dozens of examples of height client experience.
Before or after your presentation, you can also network with hundreds of other CX professionals, exchange thoughts and proceeds new industry insights; our networking app makes this so much easier.
Expanding on customer feedback, we're organising a series of #CXTrendsTalks throughout the day, delivered by some of the world's pinnacle CX professionals. Featuring speakers from Ipsos, SAP, Koypop and the CXPA and culminating in a console discussion, it's the perfect fashion to build up to the Awards Anniversary.
An incredible Awards Ceremony, featuring keynote speakers from Africa, Asia and N America, a charity raffle for SOS Children'southward Villages, and the declaration of the winners in each category!
Fun, enjoyable and a big, large learning opportunity! These awards are hither to assist us understand only how important our work is, and how rewarding it is to get recognition for your efforts.
What Else is New?
We've got an updated ready of 15 categories that reflect how business priorities in CX have evolved over the past year. We've also streamlined your entry course, which at present features 7 criteria (and 8 for the team and professional categories).
Besides, we are the only awards with a bespoke awards software giving full auditability of scoring and feedback reports. Via our Awards Manager 2, you can access your ain portal and business relationship and revisit your awarding until the entries are perfectly crafted.
CXTrendsTalks™ are one of our latest additions. Specialist CX speakers will be keeping the states up to date on the latest enquiry and opinions on what is happening in CX; these talks will be taking identify throughout the day.
From 9 a.g. to 5 p.m., finalists present their initiatives in front of independent judging panels: this is the Awards Finals. 
Each category has its own "room", administered by a member of the Awards International squad, in which each of the category's presentations will take place. 
Many of these are open up to spectators, and then you'll take the opportunity to attend open up presentations throughout the day and encounter dozens of examples of height client experience. 
Before or after your presentation, you can also network with hundreds of other CX professionals, exchange thoughts and proceeds new industry insights; our networking app makes this so much easier. 
Expanding on customer feedback, we're organising a series of #CXTrendsTalks throughout the day, delivered by some of the world's pinnacle CX professionals. Featuring speakers from Ipsos, SAP, Koypop and the CXPA and culminating in a console discussion, it's the perfect fashion to build up to the Awards Anniversary.
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